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Can’t login/password reset glitch

hrhenry1991

I am stuck out of my account. I don’t remember my username or password. I don’t have my phone through Verizon only internet. If I try to login online it sends me to the app, but then when I submit the reset the app screen just goes blank and sends me back to the beginning.

i can’t speak to an actual customer service person and I’m completely locked out. Verizon really needs to fix this.

Comments

Verizon_Support

Hello, hrhenry1991, we know it's important to be able to manage your account online. Have you tried to reset your password here: https://secure.verizon.com/account/forgot-password/start?ffintercept=Y? You mentioned you have an Internet only account. Are you using wireless LTE/5G Home Internet or residential/FiOS?

-Lauren

Verizon_Support

Hello hrhenry1991, this is a courtesy follow up regarding your My Verizon Account dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

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