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Lost caller id for calls and texts

I just got the S24 ultra. The Verizon tech transferred my data from the old phone and all the apps transferred but now I only get numbers (no names) on incoming calls and Message+ version 9.4.9. I cleared the cache and data, the apps have permission and I reset the mobile settings but nothing worked. Help!

Comments

Verizon_Support

Congratulations on your new phone! We want to make sure you're able to get your contacts showing on your calls and texts. Just to be sure, are you able to see your contacts if you go into your phone app?

~Jesse

Dfranzi23

Yes I could see the names in the phone app, which was why I couldn't figure out the problem. Since I posted my question I tried different solutions and nothing worked so I tried deleting and reentered my contacts. What a pain but it worked but if you have another solution in case it were to happen again , I'd appreciate it! Thanks for responding.

Dfranzi23

Yes I could see the names in the phone app, which was why I couldn't figure out the problem. Since I posted my question I tried different solutions and nothing worked so I tried deleting and reentered my contacts. What a pain but it worked but if you have another solution in case it were to happen again , I'd appreciate it! Thanks for responding.

Verizon_Support

Thank you for keeping us posted, Dfranzi23! Just to clarify, are all your incoming calls and texts now showing the actual contact information? Do you know how the data was transferred from your old phone to your new device (Verizon Cloud, Google, etc.)?

~Izzy

Dfranzi23

Yes, the contact information is shows. The Verizon tech did the data transfer so I'm not sure how it was done.

Verizon_Support

We're glad you were able to fix it by re-entering your contacts. It definitely soudnds like a paint, and if it happens again, please let us know. We'd love to help you troubleshoot the problem.

~Jesse

Dfranzi23

Thanks! What's a "paint"?

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