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How can I push 3.3.0.3 - System 8 update on my router? I have been down for a month now because of the passthrough/DMZ issue.

I am currently on 3.2.0.21 with ASK-NCQ1338 and passthrough or DMZ causes all kinds of issues. Well known since 2023, it's about time for a fix I would think. Funny thing is verizon.com website is one of the sites that do not work. Please either allow us to hold off on updates, work out issues before pushing updates, or allow us to update ourselves. Even without using passthrough, things like downloading files are hit or miss. Maybe Verizon is trying to get me to quit because I'm locked in and they can't boot me?

I'm using a Unifi Dream Machine as my main router so MTU settings are not an option for me.

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ricky_graber

Still no update for me, I guess a random push will come eventually? I tried calling support but my call was dropped after waiting 30 min

scott31339

I'm in the same boat. I wish you the best!

I've tried the MTU changing and it all made it worse. I am able to --set-mss 1380 in my router and that helps - but it gets reset often and is not a great workaround - and doesn't fix the issue 100%.

Verizon_Support

ricky_graber We definitely understand the need for this update. The device will update on its own, and as of now there is no way to force it. Have you tried disconnecting it and having it reboot? ~Peter

ricky_graber

Yes multiple times. I restart regularly hoping it somehow updates.

I find it really hard to believe that an update cannot be pushed to a network device. If that is in fact the case, what does that say about Verizon, a tech company in 2024? A known issue for over a year and an update cannot be pushed to an always connected device?

Maybe Starlink is the answer so my home network can actually function properly this year.

Verizon_Support

Thank you for this information. The device should have updated on its own, it should be automatic. Have you been having any issues with disconnections or slow speeds? Peter

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