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Verizon unlimited plus has no way to view hotspot usage data?! What is going on here?!

I just moved over to this plan and there is NO WHERE online or in any apps to view my Hotspot Data Usage, I NEED THIS. I need to monitor my usage it is crucial. Verizon support said I was correct , it was not viewable in my account, but at least I DID have the 100 extra GB, but after 2 hours the support agent said they could not help me further, maybe try it again in a week. Well its a week later and I still cannot view this hotspot usage data on this plan.

Can anyone point me in the right direction here, this is madness.

Comments

Verizon_Support

We definitely want to help with your concern. Follow these steps to check your usage: https://www.verizon.com/support/knowledge-base-205730/ ~Peter

JimmyFal

Yes, I have been doing this for a LOOONG time now. Lets start with the website, why don't you give me a step by step from the ACCOUNT link at the top of the site when I am signed in.

This is what I click, and this is what I can't see:

ACCOUNT-USAGE-USAGE OVERVIEW

From there all I can see is USAGE DETAILS, when I click on VIEW DETAILS, all I can see is:

Plan Data Used: with a total listed of 12.67Gb, under that it says Data Log, broken up into ALL, DOMESTIC, GLOBAL.

NO WHERE is there anything that lists HOTSPOT USAGE. Can you simply send me a link to the supposed page that does not seem to exist in my account? Please. This can't be that difficult, it just can't.

Thanks, please when I follow your step by step I do not see HOTSPOT DATA USAGE, only a total of Plan Data Used.

Verizon_Support

Thank you very much for the information, and I'm very sorry for the issues you've having finding your horspot usage. We definitely want to make sure you can monitor every aspect of your account. We're sending you a Private Message so we can better help.

~Jesse

Noelers21

I’m having the same problem! My hotspot of 60GB never seems to last as long as my 40GB with att, which I only ran out of twice in 3 years! And have zero way to check data as person above has listed

Verizon_Support

Hello, Noelers21, we know it's important to be able to check your data usage. So we can better assist, we will be reaching out via Private Message.

-Lauren

LorelB

I am having the same problem. I cannot find anywhere how much of my hot spot data I have used.
Lorel

Verizon_Support

LorelB, we'd like to gather more details and make sure we're able to get that hotspot data information you're looking for. Please let us know when you're available so we can help you.

~Jesse

Myndjester

I am having the same issue

Verizon_Support

We understand the importance of staying on top of your usage and would like to help. Please tell us, did you access My Verizon account owner or account manager profile? Are you using the mobile app or our website to review it?

~Maria

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