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Mobile app is whatever comes after horrible

Disgruntled-indentured

Where do I begin.

first this website which asks me to accept some community thing every time I change pages.

second the “mobile app” and I use that name in its galactically broad sense.

it asks my to signin EVERYTIME I USE IT!

when I delete a voicemail IT NEVERS RETURNS. It’s have to cancel the app and guess what religion.

without a doubt it is the SLOWEST MOBILE APP (IOS) I’ve ever used. Moving between pages takes seconds.

lastly, it wasn’t always like this. It appears within the last 2-3 months an “upgrade” occurred. Having been in the IT industry for 42 years I expected upgrades to improve the user experience. Have you outsourced your app development to AT&T? Their atrocious applications I am very familiar with and I have to admit using your app reminded me of those frustrating occasions.

at least FIOS internet is ok.

BTW you can’t say the word for poop in this sorry excuse for expressing your 1st amendment right.

Comments

Verizon_Support

@Disgruntled-indentured
wrote: Mobile app is whatever comes after horrible Where do I begin. first this website which asks me to accept some community thing every time I change pages. second the “mobile app” and I use that name in its galactically broad sense.

We hear you loud and clear. We are concerned to read about your experience with our website and our mobile app. We will be glad to lift up your experience. The app does require sign in each time it is used to protect your personal information that is housed within your account records. We want to ensure that you have a pleasant experience when using your mobile app. Is your device on the most recent software and is the My Verizon App on the most recent update available? Are you experiencing issues with any other applications on your device?

-Andi

rajsarma

It’s one thing to require sign in. But your app requires me to sign in and enable face ID for every use and then doesn’t use Face ID.

rajsarma

It’s one thing to require sign in. But your app requires me to sign in and enable face ID for every use and then doesn’t use Face ID.

Verizon_Support

Hey there, rajsarma, we certainly want to help ensure that you're able to manage your account with the My Verizon app. To clarify, are you enabling Face ID, but then after that you are not prompted for Face ID when trying to use the app? If so, are your phone and app up to date? When navigating to Settings>Apps>My Verizon does it show Face ID is enabled?

-Lauren

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