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5G Promo never received

I ordered 5G home internet on 2/13/24. I have been active for 65 days and should be eligible for the $200 target gift card and the Nintendo switch. However I haven’t received any notification and can’t find any way to redeem them on MyVerizon. It looks like many people have this issue. Hoping to find some resolution this frustrating process

Comments

Verizon_Support

Hello, Reid6, we know it's important that you receive your offers. So we can best assist, we will be reaching out via Private Message.

-Lauren

HB1017

Same issue, but I got half, I got the Nintendo switch in the mail but still haven’t received the target gift card I chose and it’s been well over 48 hours, Verizon does have great costumer service though, so hopefully everything will work out.

Verizon_Support

We want to make sure that you receive the gift card you are expecting. Were you able to redeem it? Are you experiencing any issues? ~Geo

Jerodp

I am having the exact same issue. Purchased the 5g home plus 2 weeks ago and never received any information or link. Called customer service and got no where.

Verizon_Support

We want you to get the promotions you qualify for. To better assist you, please tell us. When did you activate your device? Have you checked your email inbox and spam folder to look for the confirmation email?

~Maria

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