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Stuck in SOS mode

I finished porting 4 phone numbers to Verizon, but they are stuck in SOS mode. Two of the have physical SIM cards, while the other two were purchased from Verizon. I’ve spoken with four different reps. They all offered different solutions, but no one was able to solve it. If the problem persists, I will probably just request my accountant to be cancelled and go back to my previous provider.

Comments

Verizon_Support

EDavila94, we're sorry to hear that you're having problems with your ported numbers. It's very strange that all four are having problems. Please try calling 888.844.7095 and make sure that the ports have been completed for all numbers as an incomplete port is the most likely cause of your issues. After that, we recommend troubleshooting by going to this link: https://www.verizon.com/support/devices/#mobile You can find your devices there and click "Troubleshooting" to get some troubleshooting steps. We look forward to your update.

~Jesse

SynthpopAddict

It's been a few days since the thread was created, so hopefully the OP's lines are working now, but if not, it's possible the old carrier never released the numbers, or maybe the transfer PIN used was either expired or used too many times, since it's 4 lines in question? If the porting problem is on Verizon's end, could be tech support needs to provision the lines correctly.

Jmdedmon

How can you call a number for support if you are inSOS mode and cannot make any calls?!!

Verizon_Support

Hello, Jmdedmon. Help is here. Getting support from us is always an easy process. First, you should not use the phone that is having issues to contact us as we will need to troubleshoot the phone and it is best not to be on it during that process. Also, we do offer many forms of customer service/technical support such as calling from a different phone by dialing *611 from another Verizon phone or 800-922-0204 from any phone Furthermore, we do offer this platform, the Verizon forums, as well as chat and social media. Lastly, there is always the option to visit a direct store location. I do hope this helps. Let us know if you have been still experiencing issues with SOS as support is here.

-Natasha

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