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Missing 5g Promotion Tile

I became eligible for either the $200 Target gift card or the Samsung Chromebook and I clicked the tile to redeem and it just glitches and took me nowhere. I tried to back out and attempt again and the tile disappeared. Anyone manage to figure this out?

Comments

Verizon_Support

Hello. Thank you for reaching out. Please tell us, are all apps up to date? Could you check your email for a redemption option? ~Geo

Jonboyc79971

I spoke with 2 messaging reps and both escalated the situation. Was told to wait for emails that I've never received. Been dealing with this since 5/6/24

Verizon_Support

Hello, Jonboyc79971. Help is here as we always want to see our customers get their promotion. There was an issue identified where customers had an issue with redeeming. Please be sure to clear cache and cookies and relaunch the My Verizon app to access. Please keep us posted.

-Natasha

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