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Samsung S23 Ultra losing connection to Verizon network repeadly

Hello. My girlfriends Samsung S23 Ultra keeps disconnecting from the Verizon network. Yesterday we went to the store and got a physical SIM card which worked for a couple of hours and then the disconnects started again. This is the second S23 Ultra that has had this problem. Has anyone had this problem and solved it? I think it's a hardware issue that no one is willing to admit too. Now she has to find time to go back into the store and then fight with them to put in an insurance claim on the phone. Just to have it replaced with another S23 with most likely the same problem.

She called support this morning and their only suggestion was to request an eSIM, but she can't even call back to do that because it is disconnected from the network. If anyone has some suggestion to try minus the normal things that support will suggest I'm all ears.

Comments

SynthpopAddict

If your signal strength is poor, that could very well be causing the problem. Also depends on what service plan you have, because the more you pay for service, the better your priority on the towers.

You could try filing a bug report with Samsung directly in case it's some issue with the phone.

Craig16438

Thanks for the feedback. We have been sitting in the same spot with full signal and watched the phone drop to not service, and then return to full service a few or many minutes later.

Disneyboy20022

I'm having the same exact problem. I pay a lot for my phone bill and the service at my house went from awesome to awful. My mom straight talk she pays $80 a month works better.

This started in April. My mom says when I try calling her I sound like Charlie Brown teacher. It's been infuriating beyond belief.

Verizon_Support

Hello, Disneyboy20022. Help is here as you deserve ony the best in service with us. Please share more details. What is your zip code? What do you experience with your service upon leaving your home?

-Natasha

Silverhair

Well I had the very same problem but it was on the tablet every place that sucker four times the fifth time I got on the tablet I finally talked to somebody that knew exactly what was wrong she fixed the problem without any hesitation it's unfortunate people don't understand that when you use your phone or tablet all the time and you rely on it my phone is US 23 and I'm starting to have the same problem just ridiculous

karaeb93

I am having this exact issue for the second time on a replacement S23 Ultra. Tried restarting the phone, toggling airplane mode, replacing sim, replacing esim, resetting network settings. None of it worked. Verizon ultimately replaced the phone under warranty, but that only lasted me 3-4 months. It's obviously a hardware issue with the S23's, but of course they aren't going to admit that. It is absolutely INFURIATING that we're paying hundreds of dollars for this garbage.

Verizon_Support

Hello karaeb93. We hear your frustration. You just want a phone that works. We understand you have spent much time on resolving the issue with your S23 Ultra. Let's run tests and look closer at other factors that could be causing the continued troubles. Please replyto the following Private Message to start.

-Deb

sunny990

I have been having this same issue for about a month now in October 2024. Intermittent network drops from full bars to no service, without changing my physical location. Very disappointed to see that it appears to be a widespread issue affecting this device model.

Verizon_Support

Oh, no! Dealing with connection issues can be frustrating, especially if it's been happening for a month. Verizon is here to help.

What exactly happens when you attempt to use the service? What recent changes have occurred? Who else is experiencing this issue?

~Gilbert

Hockeymort

I am having the same problems. I reset the signal and one get one to two bars of 5g service in a suburb of denver. I can't get get a new phone since I am still paying this one off.

Verizon_Support

Oh, no! Dealing with service issues can be frustrating, especially if it's affecting your signal. Verizon is here to help.

What exactly happens when you attempt to use your Samsung S23 Ultra (calls, texts, data)? When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from the low signal, any other problems?

~Gilbert

SynthpopAddict

This thread is two pages long as of this posting, but from what I'm reading, there seem to be a number of different issues being reported.

1) If you have an S23 which keeps disconnecting from the network/stuck in SOS constantly unless you're on WiFi: I'm wondering if this is a smaller repeat of the problems the previous Samsung S22 generation had with one or more of the antennas going out and possibly something else. With the S22, it was the flex antenna and charging port board which were the culprits and a $50 repair solved the "no connectivity" problems. Again, this was a problem with the S22, but maybe a few of the bad parts made it into the next generation of Samsung phones. If someone else on Verizon using a different phone has no problems in the same location, then it's your phone's hardware.

2) If you have service, but your signal strength is horrible (1 bar or sometimes goes into SOS because it's losing even the 1 bar):

Your account may need to be reprovisioned to ensure you can use all the currently available spectrum. Network upgrades can outdate your current setup. If you've moved elsewhere, or your SIM/eSIM is old, your account or SIM/eSIM might be "stuck in the past".
Verizon may simply not be working well where you are. There are plenty of causes for dead zones, which is a discussion in itself. Asking others around you on how well assorted carriers perform locally ought to tip you off.
The network band selection cannot be adjusted on Samsung phones anymore, but in case someone else is using a different type of phone, make sure you don't have it set to only use 5G, because if 5G is weak where you are, then your phone will be struggling and won't use LTE.

ZUTY

47362

I bought the Samsung S23 fe and pay for unlimited but when I leave my home the internet has no connection which in turn leaves me confused. I thought unlimited is unlimited.. so y no connection? I turned my wifi off and still no connection. I

Verizon_Support

We are concerned to learn that you are experiencing issues. To better assist, please tell us a little more. Is your device software up to date? Do you have problems indoors or outdoors?

~Maria

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