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PLZ Help- 65 inch Amazon Fire TV- Promo

I'm hoping someone can help me out with an issue regarding the 65-inch Amazon Fire TV promo promised to me as a new Verizon customer.

I've met all the requirements: signed up with a qualifying plan, paid my first bill, and waited the necessary thirty days after activation. Despite being eligible, each time I call the rebate department (four times, to be exact), it feels like they're completely unaware of what's going on.

What's even more frustrating is that representatives claim they're taking detailed notes about the issue, but on every subsequent call, they seem clueless, and it appears that no notes are being left at all. The process feels like it's going in circles and I am being lied too.

During my last call, a manager promised she would sort it out with some back office department, and she assured me an email containing the promo redemption link would arrive in my inbox within an hour. But, you guessed it, no email came through.

I'm reaching out here in the hopes of getting some assistance with this issue. Any help or guidance would be greatly appreciated.

Comments

Jen92802

Best of luck trying to get any promotion with Verizon. Everything has a stipulation

Wekesa

Thanks, I feel like I am going to really need it lol. Funny thing is and idk if it matters but I ensured that I meet all the stipulations and for what it’s worth each rep I have talked with says I am eligible.

To be honest at this point it feels like they are just giving me the run around. Thanks again for sending some luck my way.

Verizon_Support

Wekesa, thank you so much for this info and my apologies to hear of your experience. We can help. I have send you a Private Message for further assistance.

-Natasha

Verizon_Support

Hello, Jen92802, we're here to help with your promotion concerns. Are you running into an issue with the Amazon Fire TV offer? If so, can you tell us more about what's going on, please?

-Lauren

Wekesa

Hey Natasha,

just sent you a private message hopefully you can help me solve this issue and my concerns.

Wekesa

Update - Overpromised and Undelivered

Spoke to Natasha the Verizon customer service rep who reached out to me via the discussion post and private message. Natasha left me feeling more skeptical than reassured. It all started with her upbeat assurance that I'd receive the promotional TV offer I was eligible for. Sounds good, right? But then Natasha dropped the bomb that I couldn't track anything until the TV's on its way and there is no way to track or confirm "the case" she sent off to the promo department and I would just have to trust her. Not exactly confidence-inspiring.

Then came the familiar apology. Sure, Natasha, but here's the kicker: the last four reps I spoke to at the promo department said the exact same thing and did the same exact process of creating "a case". So what's different now and why can you not confirm that you have submitted a case to this mysterious back office team ? And why's the timeline suddenly much longer than what the manager promised me yesterday, only to not follow through?

Natasha insisted that once the Promo team gives the green light, I'll get the promo. But forgive me if I'm not holding my breath. And she wants to follow up in five days to confirm the Promo team did their thing. Yeah, right, like I haven't heard that one before.

Then she laid out the timeline: 4 to 6 weeks for delivery once confirmed, with no direct communication from the Promo team other than her remembering to call me. How am I supposed to stay in the loop and trust this process, when I feel like I am being given the run around and lied to at every turn.

Talking to Natasha left me feeling more puzzled than reassured. It seems like they're making promises left and right, but I'll believe it when I see that TV in my living room. Until then, I'm not convinced.

Will keep you guys updated on this journey and hopefully this can help anyone who is in a similar boat.

Verizon_Support

Hello, Wekesa. Help is still here as I don't want you having any negative feelings. At this time, we have submitted the request for confirmation and proper expectations have been set regarding the time frame of the promotion confirmation and delivery. I also have a follow up set with you for the 16th. Please share what concerns you have for the future process that we are taking next week.

-Natasha

Wekesa

Thanks for the help. But it does not seem like there is much else you can do. So I will wait for you to follow up with me on the 16th. Speak to you soon.

Reztwon

I never got an email or anything on the app. I called a few weeks ago and she said she but the request through the promo dept. within the next week or so. It’s been a few weeks with no email, nothing new on the app. Not sure at this point what to do. Anyone have any positive outcomes from this situation?

Wekesa

Sorry to hear that we are in the exact same boat. I don’t understand why this is such a difficult process.

If Natasha the customer service rep that I am working with does not deliver on her promise, I am going to file a complaint with the FCC, BBB and my state attorney general.

Wishing you the best of luck with this. Hopefully we get what we where promised.

Wekesa

Happy Thursday Natasha,

I look forward to receiving your call today and receiving the promotional item I was promised.

Wekesa

Update

It appears Verizon deleted my earlier post that contained an update. Natasha the Verizon representative that is helping me with this has now informed me that she has no update on my “case” and will be contacting me on my Monday. Based on this thread and the previous conversations I have had with her I was promised this issue would be resolved today. As I have stated before I feel like I am being run around in circles until I give up on redeeming the promotion I am eligible for.

Wekesa

Still no word from Verizon after Natasha the rep said should we contact me today.

Verizon_Support

Hello, Wekesa. Help is still here. The last time I reached out, I provided the info that the form still hadn't come back yet. We can check again today as we definitely want to see you receive your promotion. I have sent you another Private Message.

-Natasha

dcschreck

I’m considering doing the promo. Any update on this?

In2dagoodwinss

I was trying to also claim the Amazon tv deal as well. I am a new customer and was told that Vic would have up to 30 days to claim the offer. I was wondering how to do so?

Verizon_Support

Welcome ot the Verizon family! As a consumer myself I want to make sure you have all the right details. Service must be kept active for 30 days (return period) before the offer is available. Once you have reached the 30 days, you have 60 days to claim the offer through the email you will receive.

-Melissa

strawberry2002

I’m on the same situation, I have called more than 10 times and they still haven’t figure it out. It’s been more than 2 months, and also a supervisor told me I was going to receive the promotion in my email but nothing was sent .

Verizon_Support

We know the importance of managing your service, especially when it comes to our offers. Verizon is here to help.

For more info check out our FAQs: https://www.verizon.com/support/amazon-tv-65-faqs/?_gl=1*pleyv9*_ga*NDI0NzYyNTg1LjE3MTUxOTc2MTc.*_ga_12R1DX1LX7*MTcxNjAzNDQ0My4xMy4xLjE3MTYwMzU2ODUuNjAuMC4w.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Lolitawithallthechildren

Wow. I just signed up for this same promotion. I added a line for my son. I’m only on day 1, of the 30 day activation requirement, but I really hope this isn’t a scheme to get customers because that would be really bad business dealings. I never received the initial email about the promotion, that would explain all of the requirements/details. I’m guessing maybe I will receive that when I pass the 30 day activation requirement.

Also, if they can’t provide you with any tracking information about the TV how would you know when to be home for the tv to be delivered? Now I’m curious and don’t have as much fate in this promotion either.

please keep us all updated. Also, maybe Verizon should provide a direct number for those of us who might run into the same problems/issues as well.

misslani013

Hello,

I have this same exact issue right now.

I signed up for the 65" Amazon Fire TV promo yesterday through the Verizon mobile app. I was explicitly told by a Verizon representative over the phone that the aforementioned promo details + next steps would be sent directly to my email once my purchase was complete (which was yesterday June 29th, 2024). The Verizon website ALSO stated that the promotion details would come to me via email after my Verizon Store purchase. I was supposed to receive this email yesterday. I never received the email from Verizon.

Based on the comment thread above, as well as my own personal experience with this issue, I see now that this is a well-known, well-documented, and very common problem with your company.

Please fix this problem immediately. If I do not receive the TV promo confirmation email by Monday, July 1st 2024, I will report this matter to the Better Business Bureau as well as my state Attorney General's Office the very next business day. Once I have taken action with each of those entities, I will then be filing a lawsuit against Verizon.

Thank you,

Leilani

Verizon_Support

We want to clarify the details of this promotion. Once you purchase a device, you will have a 30 day wait period before you receive the email with the promotion for the Amazon TV. ~Peter

jersuer1991

Guys, I was told that the promotion was either to acquire a device or to acquire the TV, one or the other, with the understanding that we all know the TV promotion was conditioned on getting a device and agreeing to pay in installments. However, the team at Verizon is handling this with incorrect information... no one is capable of giving a clear answer and honoring the promotion that was actually sold. I, for one, have recorded every single conversation with the more than 15 people I have spoken to for claims, and I also have the recorded conversation with the person who made the sale.

RoseGoldReen

I am now going through the same thing…. Did you ever get a solution? If not I may sue for false advertising

RoseGoldReen

That’s exactly what my service rep said to me today and it makes absolutely no sense

Logan042

Same problem but only one day in. Called last month to find out what I needed to do and today is day 30 but I still don’t have that tile I’m supposed to be able to redeem the TV with. My mom was a 30 year Verizon employee and I hope they haven’t descended to shady business practices you know?

Logan042

1 day post day 30 and still no actionable feedback.

Verizon_Support

We want you to get the promotions you qualify for. To better assist, please tell us. Have you received the confirmation email? Check inbox and spam folders.

~Maria

Verizon_Support

Logan042, so sorry to hear about the trouble you're running into trying to redeem your Amazon Fire TV Promo. Let's make sure you don't miss out on that great offer. To best assist, we'll be sending a Private Message.

~Izzy

BurberryXz

Hi I need help redeeming my offer as well, the promo code I’m given is to long to put in the Amazon promo box so I have not been able to redeem my offer

Ellakaye98

I’ve had the same issue. I’ve talked to 4 people and still have nothing.

Iamotisreed

I got an email June 5th to redeem the free Fire Tv. It said I had 56 days to redeem. Here I am August 9th and they’ve given me the runaround every week and I still haven’t had a sign of getting a tv. The whole reason I signed up with Verizon was to get this free tv now they have me locked in a contract with no sign of getting the tv whatsoever.

Verizon_Support

I would be concerned if I did not see a way to redeem my 65" TV after getting my email that it was available myself, Iamotisreed. I am here to help. What happens when you follow the steps under the "Redeem" tab, "How do I redeem the offer?" here: https://www.verizon.com/support/amazon-tv-65-faqs

-Joseph

Verizon_Support

I'm sorry to hear you are having trouble redeeming the TV promotion. What device did you start service with? What plan are you on?-Joe

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