Nintendo switch

SarahO2

I cannot redeem the Nintendo Switch through the tile. I was able to claim it as of 5/14 but I have yet to get an email like some have said that received in this forum. I was on hold with Verizon for over an hour just so they could tell me they “escalated” the issue and to call back in 3-4 days. What is Verizon doing? This is all I am seeing in this forum are issues with the Switch!

Verizon_Support

SarahO2, we're sorry to hear that you're having problems with your Switch redemption. The last thing we want is for our customers to have issues redeeming their promotions, and we'd like to help. We can definitely take a look and make sure that the escalation was processed and that you're all set. We're sending you a Private Message so we can better assist.

~Jesse