Phone unlocking trouble

S21 5G that is paid off, is saying, "sorry your device can't be used on another carrier right now." So we called, and they are saying they can't help us because we switched to ATT and don't have an account with Verizon anymore, they won't even let us pay the bill, like keep your records people. Anyways, can someone help?

Accepted answers

Verizon_Support

Oh, no! We're sorry to hear that there's problems with using your phone due to a leftover bill. We'd be happy to take a look and help you. You can actually find disconnected accounts and pay their balances using this link: https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto= Please check and let us know.

~Jesse

All comments

Verizon_Support

~Jesse

Unknownuserqwe

@vzw_customer_support
wrote:
Oh, no! We're sorry to hear that there's problems with using your phone due to a leftover bill. We'd be happy to take a look and help you. You can actually find disconnected accounts and pay their balances using this link: https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto= Please check and let us know.
~Jesse

When will phone be unlocked? The phone was on a lease and is now paid off, I believe it has been more than 60 days.

Verizon_Support

Hello, Unknownuserqwe. Great question. We can check your account to see the unlock status. I have sent you a Private Message for further assistance.

-Natasha

PatD1

I'm trying to unlock my phone. The carrier lock on the phone says "SIM locked; contact your provider." I called Verizon and spoke with 2 representatives, including a technical service rep, and they both told me that, according to their records, my phone is unlocked. But it isn't. Please help. Pat

Verizon_Support

We're here to help with your concern. Where did you purchase your phone? ~Peter