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Samsung Enterprise Network Extender 2 - Garbled

Hello All,

Samsung Enterprise Network Extender 2 works when making calls, although when a second call comes in, the first call becomes all garbled/robotic. The primary call has to be terminated. Troubleshot down the network extender itself, as I shutdown WiFi completely so the only device was the network extender. This is very odd. Does anybody have any other ideas on what the problem could be? The device starts up and has no active alarms. A little frustrated because of the odd problem.

Thanks in advance for any direction.

Comments

Verizon_Support

Hello screch1. We would love to help. Does happen often? Have you reset the router? What color are the leds? -Joe

SCRECH1

The LED stays GREEN. I did change the network settings from Hybrid to IPv4 only and will test to try to find out of it makes any difference. I wondering if the IPv6 portion is causing these problems or not? In additional, I am curious if anyone knows about the transmit power on the secondary unlicensed cell? Suggestions on percentage value and if unlicensed channel info should be unchecked if your Wifi shows in any of those tables. What is the effect if you uncheck the center frequency in which wifi networks show up?

dtwitkowski

I've found that the Samsung 4G LTE Network Extender 2 for Enterprise does not like to operate at max (27 dBm) power for PCell/SCell. In my experience, at max power it will panic/reboot a couple of times every day. Dropping the power of both PCell and SCell to 24 dBm solved the problem. I pushed the power up to 25 dBm today, and will monitor logs to see if it remains stable.

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