Optimizing 5G signal

Not_a_Number

The support KB mentions that you can optimize the 5G signal by relocating the gateway. However the options mentioned do not exist in my version of the App on my Android phone. Is it because I don't have a 5G phone?

There is no "Want to reposition the Gateway" link.

https://www.verizon.com/support/knowledge-base-303197/

• Open the

  My Verizon app .

  If you're already on your smartphone, tap this link to be taken to the My Verizon app
• Tap the

  Account tab.
• Tap the 'Home' or '5G Home' tab (at the top) then navigate:

  Manage 5G Home

  "Manage Device."
• Select

  "Want to reposition this Gateway"then follow the prompts to reposition the Verizon Internet Gateway.
• Press and hold the

  "Pair button"on the back of the Gateway for 10 seconds to enter Setup Mode.

  The LED indicator on the front of the device blinks and will get brighter to indicate the device is in Setup Mode.

  Watch this video for an overview of the 5G Compass tool.
• 

Verizon_Support

Hey there, Not_a_Number, we definitely want to help make sure you're getting the best signal for your 5G Home service. Can you let us know what model router you are currently using?

-Lauren