Fios One TV drops coax signal from router after an hour or so

A week ago I installed Fios One box with two Fios One Mini boxes to replace old equipment which was working fine. The system uses existing coax network supported by G3100 router with 75mbs speed. After rebooting the router, all the services load quickly on the Fios One box allowing the two other minis to connect and things work fine for about an hour or so. Advanced diagnostics confirm all connections, speed, and MoCA 2.0 are good. Connectivity to Fios One Box lasts for about an hour and then drops. There's no pixelation, tv just stops on the two mini boxes. We can still watch tv on the Fios One box, but the services from the ESG server and the widgets server no longer function. Four different Verizon techs have come to the house and have tried a variety of things like changing one of the splitters, swapping out the original Fios One box, changing one of the power cables. etc. I don't think any of their efforts addressed the root cause of the probelem. I am supposed to get an upgrade to my internet speed to 300mbs and some other freebies next week for going through this. It probably doesn't make sense to go back to my old equipment since they're phasing it out and will no longer be supported. Does anyone have any thoughts or recommendations ?

Accepted answers

zvc

For sure. I had planned to relocate my router this morning to see if that had any effect. I was unscrewing the coax from the router and noticed I was also getting a good signal after unscrewing the cable about half way. I decided to leave it and rebooted and turned the tvs on. So far all have remained connected providing all services for about two and a half hours (an all time indoor world record!). I'm leaving everything on today just to see what happens.

pacmusicman

If everything is working properly with the coaxial cable backed off, that would be a strong indication that the cable wasn't either properly prepped before the connector was applied, or that the cable may have loosened over time (possibly the "stinger"... the center conductor...is too long).

My thought would be to replace the connector on the end of the cable at the back of the router.

All comments

pacmusicman

Some questions to get the ball rolling:

. Does the freeze/reset problem occur with both minis, or just one of them?

. When the television freezes, do the LEDs on the front of the mini indicate that the unit is rebooting/resetting?

. While a technician replaced one of the splitters, were the conditions of the coaxial cables themselves checked? Improperly prepped & terminated coaxial cable can cause problems.

. If the problem occurs with just one of the mini boxes, could they be switched to see if the problem follows the box itself of stays with the television?

zvc

In answer to your questions, the two tvs with Fios One minis stop and ask to check network connections. The main tv with Fios One TV continues to operate but without the functionality connected to the ESG server and the widgets servier.

All the coax cables have been checked for signal strength, etc.

If the router is rebooted everything works fine for about an hour or so. It seems to be a sporadic problem and one that is difficult to locate.

clem21

@zvc
wrote:
In answer to your questions, the two tvs with Fios One minis stop and ask to check network connections. The main tv with Fios One TV continues to operate but without the functionality connected to the ESG server and the widgets servier.
All the coax cables have been checked for signal strength, etc.
If the router is rebooted everything works fine for about an hour or so. It seems to be a sporadic problem and one that is difficult to locate.

Sounds like an issue with the router. If All the boxes loose connectivity to the server, they will act the way you are reporting. I'd ask Verizon for a replacement router and see if it helps.

zvc

Next week, I'm scheduled to have my services upgraded to 300mbs and more channels added due to my frustrations that five visits by Verizon techs can't seem to solve this. I'm asking them to bring a new router and a senior tech who can accurately diagnose the problem. In the meantime I plan to change the router to determine if that's the issue.