My daughter’s phone recently stopped recognizing the eSIM it had and could no longer chat or make phone calls. I spent hours with support trying to fix it. Most of the time was waiting on them to respond in chat and have them tell me that certain things took a long time. Like 12 minutes to send an activation to a sim. I’ve been dropped 6-7 times from chat. Last one was apparently the wrong group because the one I was working with went home and I got dumped back in the queue for the sales department and the person I was chatting with gave me a number to call and quickly disconnected. The number gave me the news that they were now unavailable to help me. I can’t get the sim to work. I have an order that is stopping me from trying to replace the phone and I can’t even get it cancelled because apparently it takes an act of congress to achieve it. I’m wondering how a technology company could possibly have so much trouble communicating and resolving simple issues. Especially ones that block a customer from getting a phone to make and receive calls or at least remove the order for a sim that won’t go away so I can look at new phones.
