tree on wires

kaylian1

after the storm this weekend a large tree fell on the wires in my neighbors yard. we have had our tree guys remove the tree on our yard but they will not go in the neighbors yard due to the wires being tangled in the tree. what can I do to fix this problem?. thank you

VZ_jenn

Hi kaylian1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.