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Promo code can't be found

I received an email in May telling me that I could now register to receive my rebate for signing up.

Every time I try to enter the promo code etc (from the email) I get a message that says "Promo code with the order/purchase date can't be found. Please try again."

I've had no help from the online chat, and a phone call (and the instruction to wait a few days) fails to help.

Can anyone tell me what the problem is?

Comments

Verizon_Support

We want to make sure that you are able to complete the redemption process for all of your eligible promotional offers. Can you share with us the promotion details of the offer you are trying to redeem? What eligible service was activated for the offer and when did you activate that service?

-Andi

melindaruth

Here’s the email:

Don’t miss out! Your $50 Verizon Gift Card is ready to claim. Here’s how:

1.	Visit our rebate center by 6/30/24 to register

2.	Enter the following information when prompted

Promo code: FWAVZ50JAN24

Order date: 11/10/2023

Home Equipment MTN: 8286160572

Email address

First name and last name

3.	After you’ve registered, the gift card will be emailed within 48 hours

4.	Track your status any time by selecting “Check My Status”

Verizon_Support

Thank you for sharing these additional details with us. We will be reaching out in Private Message to gather some additional account specific details to further assist.

-Andi

melindaruth

Where is private message?

melindaruth

(never mind, found it, sorry)

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