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Non-retn fee

I canceled my internet in May, didn't have it for a month, and was under no contract. I just received a bill, in July, for 200+ dollars. It is labeled as non-retn fee and a bunch of sales tax. I'm assuming that non-retn means I didn't return the gateway, but I did that same month using the kit Verizon sent me. Can anyone help me and tell me if I'm correct?

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Verizon_Support

Hello! Being on top of your account is vital, especially if you are managing your Verizon Home Internet return. Verizon is here to help.

For more info, check out our Home Internet site: https://www.verizon.com/home/internet/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Stephaniejt

I am having the same problem. I have been to the store twice, cancelled the 5G twice and returned the device. Verizon is charging me a non-return fee and claims they can not track the package given the tracking number on the label they sent to me.
I have spent 5 hours dealing with this. I will be contacting the attorney general in my state about this.

Verizon_Support

We're sorry to read about the situation with your equipment return. We're here to help. We'll be sending a private message. ~Peter

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