Restocking fee

Huey416

I have been a Verizon customer for 30 years and just recently purchased an upgraded phone , an IPhone 15 for my daughter. Unfortunately I purchased a blue one when she wanted the pink one. I took the new phone to my local Verizon store within a couple days of purchase and made an exchange for the pink one. The box was unopened and they were going to add it to their new inventory. I made an easy and simple exchange. However I was still charged a restocking fee of $53.00. It was a disappointment to get that fee being a lifelong customer and after purchasing a $1000 phone only to do an even exchange. What can be done to get that fee waived?

Verizon_Support

Hi Huey416. Thank you for reaching out here and sharing your recent experience. And thank you for being a long time loyal customer, 30 years is nothing to sneeze at. Even though there is a case on the phone most of the time, one can be particular with the color. It is good to have this attention to detail as a young adult. Anyway, Please reply to the private message that will follow and we can look at options for you,

-Deb