I am moving into a place with existing Fios service. My friend who is moving out contacted Verizon to have the internet transferred to my name. I went through the transfer process. Verizon needed to do a "soft credit check." The Verizon rep, Kristen, told me that I could either giver her my SSN and DOB over the phone or that she could send me a link to enter the information. I chose to get a link via text message. We went through the process and, near the end, Kristin told me that there's a problem with the system, that she had created a ticket with her supervisor and the the issue will take 5-7 days to resolve. I tried to get clarification as to what the "issue" was, but just received an unclear answer. About a minute after the call ended, Kristin called me back. She said that she talked with her supervisor and they found another option. For this option, I would need to give her my SSN and DOB over the phone. Since I had already entered that information in the app and received credit approval, I don't see why I needed to give the information again. But Kristin kept pushing me to give the information over the phone. I declined and told her I'll just wait the 5-7 days. Has anyone else had that experience?
