Poor customer service

karlam932

I called the 1800 line to request some help and resolution. I have been with Verizon for 8 years now!! I waited 1 hr and was transferred without explanation like 3 times. 1 hour wasted because they couldn’t help me! No answer to my questions or resolutions. I am rethinking if it is worth it to be paying them for my 3 lines!

Verizon_Support

karlam932, we value your 8-year loyalty, and are so sorry to hear that you waited on hold for so long when you called in to speak with us. We certainly want to make sure that we provide the account support you need. To best assist, we'll be sending a Private Message.

~Izzy