I'm SO frustrated. There is no way to reach a live person. Someone else commented on this and Verizon responded (in 2018) to press 0 after the prompt menu. There is no longer a prompt menu just a stupid robot. When you say "Help
it sends you to a text that is completely irrelevant to your issue. I have had Verizon since 1993 and am very likely changing providers because of this. Worst service ever
