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Cannot Register my Apple One Perk

I recently switched from the Play More plan to the Unlimited Ultimate plan. I added the Apple One perk, so I am enrolled. However, I cannot get to the next step to register and actually activate Apple One to use it. It has been 4 days now and it still says pending. I have talked to multiple live agents as well as the technical team. I have opened 3 tickets and never heard back from any. Someone please help!

Comments

Verizon_Support

Hello, biscuitman, we know it's important for you to get your perk activated. We can help check the status of the tickets that were sent in. So we can better assist, we will be reaching out via Private Message.

-Lauren

unknown

As an update, I have opened a ticket and have talked to many people over the phone and still no solution. I still have not heard back when I was told multiple times it would be resolved in at most 72 hours. It has been more than a week now.

Verizon_Support

Hello, biscuitman. Help is here as we can check on the status of the ticket. I have sent you a Private Message.

-Natasha

keyerose

I have the same problem I’m paying for it, but I’m not getting it at Apple

WT heck Verizon

Verizon_Support

Good morning Keyerose. What error are you seeing when attempling to use this? What exact issue are you experiencing?-Joe

unknown

Yep they still have not fixed the issue, I have gone through their support channels 10+ times over the past week and no one can seem to help.

Verizon_Support

Hi biscuitman, I get where this is frustrating, especially after investing time. Let's work together to determine the next step. What steps have been taken? Here is a helpful resource on How to register Apple One: https://www.verizon.com/support/apple-one-perk-register-video/

-Deb

azalvarez03

I’m experiencing an issue with my subscription to apple one, which remains stuck on 'pending' and prevents me from accessing the perks. Previously, I was on a plan that included Apple Music and Apple Arcade, both of which worked perfectly. Since the change, I’ve been unable to access Apple Music or any additional services, which my family and I rely on daily. This issue has been extremely frustrating, and so far, no representative has been able to resolve it. I would greatly appreciate any assistance in addressing this."

azalvarez03

"I’m experiencing an issue with my subscription, which remains stuck on 'pending' and prevents me from accessing the perks. Previously, I was on a plan that included Apple Music and Apple Arcade, both of which worked perfectly. Since the change, I’ve been unable to access Apple Music or any additional services, which my family and I rely on daily. This issue has been extremely frustrating, and so far, no representative has been able to resolve it. I would greatly appreciate any assistance in addressing this."

Verizon_Support

Hello azalvarez03. We would love to help. What plan are you on? Are you using our My Verizon app or web browser? -Joe

Verizon_Support

azalvarez03, help is here as we always want you to have your Apple One perk. Please let us know if this helps. I have seen other customers have great success with ensuring their browser is set to Safari versus Chrome as once they set it to Safari, they were able to proceed with the activation of the Apple One perk. Please keep us posted.

-Natasha

Cdjr2130

Did it ever get fix, any solution. I lost my Apple Music playlist everything I was enrolled in Apple Music prior to AppleOne…I have a ticket open as well, after I click the link on Verizon site its goes to an another page saying “the number could not be verified for this subscription. Contact Verizon

mavvy5

I am also running into this problem, so help would be great.

Verizon_Support

Thank you for reaching out for support. Can you please tell me more about where you are in the process and what error you're encountering?

-Melissa

dscott161

Same problem. Verizon tech support is awful both chat and phone

Verizon_Support

Hello dscott161. This is definitely not how we want you to feel. What's going on? How can we assist you today?

~Ivone

pbeltre

I'm also getting an issue registering perks. I want to activate Disney bundle and YouTube premium, but when I try to get started it takes me to a page to re add them

Verizon_Support

Oh no! Let's look futher into this. Do have active perks now? Was this on the My Verizon app or using a web browser? -Joe

Silverhwk89

I’m having the same issue. From the account overview it shows the apple one perk as pending. When I go to manage it, it shows the request is being processed. This plan was added over 24 hours ago. I thought it was a glitch so I cancelled the perk and added it on again. But having the same issue.
I reached out to chat with an agent, but they were dumb as a rock asking questions that I had already explained.
Some sane help would be appreciated in this matter!

StewNeville

It seems this has been an ongoing issue with Verizon for quite some time. Here I am on January 31, 2025, and they still haven’t found a solution.

From what I’ve gathered, the issue specifically affects customers who have previously had Apple-related perks through Verizon. Something in their system is causing it to get stuck, and their so-called “technical support” has been completely ineffective in resolving it. What they actually need is a systems engineer to pinpoint where the problem is occurring on Verizon’s backend—until they do that, this simply isn’t fixable.

If you’re dealing with this issue, save yourself the time and frustration and go directly to Apple instead. Verizon clearly isn’t capable of addressing it

RanoverTher

I have had this same issue for TWO months. An hour on the phone this evening and was on the phone an hour yesterday too. You better believe we are paying for the Apple One Family perk, but no access to it. They just keep volleying me over to Apple, who can’t do anything about a subscription provided through Verizon. I am sitting on hold right now. Customer service is abysmal.

Verizon_Support

Hey, Silverhwk89, we want to make sure you're getting access to that Apple One perk. When you enrolled in the perk, you should have received a text with a link to complete the activation of the feature; did you receive that?

-Cait

Verizon_Support

Hey Silverhwk89 we want to make sure you're getting access to that Apple One perk. Let us know when you are available.

-Rosie

Taquilin96

i’ve had this issue for over a year now! still not solved. spoken with a dozen agents at least by now and they always ends with me being told a ticket was put in and i’d be contacted in the next 24-48 hrs BUT ITS BEEN OVER A YEAR OF CONTACTING VERIZON AND NOT ONE PERSON HAS CALLED ME BACK WITH SOLUTIONS. SO TELL US VERIZON.. WHY ARE SO MANY PEOPLE WITH THIS ISSUE BEING IGNORED OR FORGOTTEN ABOUT!? I just want this solved for god sake

Verizon_Support

Taquilin96, Hello. Your satisfaction is our priority and we do apologize you were never called back. I am going to send you a private message so that we can troubleshoot and get this working for you.

-Erica

twhite79

I’m having the same issue, which is insane, because from what I can see, Verizon hasn’t fixed this problem since 2023. I’ve been with them for 5 years on the 5G Get More plan, which gave me Apple Music, Apple Arcade, Hulu, and Disney+ for free. Because of the upcoming tariffs, I decided to upgrade from my iPhone 11 Pro Max, to the iPhone 16 Pro Max. But by upgrading, Verizon also forced me to switch plans (I chose the Unlimited Ultimate plan) but failed to warn me that I’d be forfeiting my perks.

Completely ignorant to the devastation I’m about to cause, I get my new phone and complete the upgrade. As soon as the new phone is set up, I get all of these texts and emails notifying me that ALL of my free apps have been canceled. I’m also getting emails from Hulu/Disney+ saying I needed to add a new payment method. I’m shocked. I open Apple Music…ALL of the music I’ve downloaded over the past 5 years? GONE. I call Verizon, and of course they give me a bunch of unsatisfactory answers. By this point, I’m super-frustrated and decide to go in the store to talk to someone. The guy was helpful and pointed out that I’d only be charged $6.99 if I enroll in Apple One and Hulu/Disney+. It’s not a bad deal in and of itself, but I’d been getting all of that for FREE. But, I decide to just eat the cost and enroll.

I get home to finish the Apple One set up in the Verizon app, but like others have stated, it’s just in pending status, and it keeps telling me to refresh and that it will take up to 15 minutes and then I’d be able to finish activating Apple One. LIES! It’s the next day, and nothing is working. I called Verizon twice, and they directed me to Apple. Everybody was useless.

It wasn’t until I stumbled across a post on Reddit that I got some actual answers. Apparently, this is happening to customers who probably had Apple Music before, but got our accounts YANKED away from us after upgrading/changing plans. It looks like our old accounts are “stuck,” and they’re keeping the new perk from processing.

It looks like the resolution is to let the old Apple Music account expire. Once that happens, you should be able to add the perk. I will try this, but in the meantime, I’ve enrolled in Apple One through Apple. I’m taking advantage of their one month trial (the good news is I was able to sync my library, which gave me all my music back), and will probably have to pay the $19.99 for one month of service after the trial is over. That should delete that phantom account that’s stuck, and theoretically, I should be able to add the perk through Verizon. I also discovered I can get a bunch of apps like Hulu/Disney+, AMC+, etc. free because I have Spectrum. So, hopefully, with a little patience, this will get resolved to my satisfaction.

Apologies for this being so long…I’m long-winded and like to paint a picture. Hoping this will at least help those of you who don’t mind reading. I will also try to include the link to the Reddit. If I can’t, just Google something like, “Verizon Apple One Perk Pending,” and it should come up.

Verizon, this needs to be fixed. Customers shouldn’t have to find a workaround for YOUR issue. And this wouldn’t even be happening if you didn’t yank away our perks as precariously as you do, and without warning!

https://www.reddit.com/r/verizon/comments/18d5j7n/apple_one_perk_nightmare/

eah2911

This is absolutely the most helpful post. I’ve been through the ringer with customer service. They’re lying and saying it’s a one off issue and never happened to anyone before.

Verizon_Support

Thank you for raising your concerns about trying to get your Apple One registered. Can you please provide more details about what errors you're running into?

-Melissa

Chris1983

I’m stuck with the same exact problem that started all this, and I’ve noticed this issue persist for a year now. Verizon continues to sell this perk system to the public despite knowing that it’s causing significant problems. It’s frustrating customers, unnecessary work for their customer service and technical support team, and all it would take is a few lines of code to fix. Yet, they choose not to address the problem. Yes, to the polite rep that responds to this, please private message.

Verizon_Support

Hello, be on the lookout for a private message so that we can get some additional information to get this resolved.

-Joe

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