Good afternoon! Reading through some of your posts just confirms what I need to do, time to change service provider!
I have been with Verizon for as long as I’ve had a cell phone, I’ve NEVER switched providers! I’ve added family members, businesses, etc. Recently I reached out for some help with last month’s bill since I’m currently unemployed. The first person I spoke with said she would be able to help and will call me back on such n such date, the call never came. I then called again and was told that there was nothing they could do to help. Seriously? After all these years and all the money spent, customers brought to you and all you can do is offer to shut off my service in two days?! Thank you for absolutely nothing! I’ve been LOYAL all these years, where’s your loyalty to your customers? And just to add, your customer service is the absolute worst when it used to be one of the best, shame on you!
