Upgraded my phone but credit hasn't been applied after multiple billing cycles

Soulfullessons

Recently got my phone upgraded to an iPhone 14, and they told me that a credit would be applied where my bill would only be an extra $5 but it's been two billing cycles and this credit has still not been applied.

I'm beyond frustrated because the rep I spoke to in the store guaranteed this would not be a problem. Now I'm stuck with an extra $20 on my phone bill. Has anyone experienced this and how did you get it resolved?

SynthpopAddict

I've heard it can take 2 billing cycles before the credits start getting applied on the 3rd one, but hopefully someone with Verizon CS will respond. There are definitely cases where someone's trade-in or other promotion got lost in the shuffle.

Makes you wonder about the 36 month "device contract" or whatever you want to call it then: If one can go 2 billing cycles before the credit starts showing up, doesn't that mean the customer has to stick around for 38 months then to not be reneging on whatever the deal is?