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Streaming or facetime

UPDATE AS A NEW CUSTOMER:

I used to have At&t service from 2016 - May 2024. I work in remote areas (92086) as my job every other week and go back to the city. When in remote areas, I was able to FaceTime or watch streaming shows with no issues or problems with At&t.

We decided to try Verizon since they advertise their coverage areas are the best. After being with Verizon for (3months) since May 2024, it is the WORSE decision we EVER made. When I'm working in the remote areas, drop calls/facetime/ freezing and buffering during streaming shows. It's just horrible service! I contacted customer service and tech reps and they tried to find the nearest Verizon tower to me, they were able to find it but a "small body of water" is preventing good reception !?? I can't believe a small body of water is the reason behind poor activity. I'm not able to FaceTime love ones or watch my shows when out here for 4 days!

We now have to wait 3 yrs to finish this current contract with Verizon so we can switch back to At&t (we should've stayed with them !!)

DO BETTER VERIZON !

Comments

Verizon_Support

That is definitely not the experience we want you to have with our service. We'd like to help and review options. To better assist, tell us a little more. Do you have issues only while at home, indoors or outdoors? Have you considered a Network Extender?

~Maria

SynthpopAddict

Your old carrier uses a GSM-based network technology, while Verizon uses a CDMA-based technology, so it's entirely possible a lake is interfering with Verizon reception as I've seen other posts in the forums where lakes messed up Verizon's service, but Blue Logo Place worked fine. The other thing is, Verizon's 5G network is still not the size of the other guys and if you are regularly in remote areas, Verizon has 4G LTE service instead of 5G. To get FaceTime or streaming services to work well, you really need to have 5G service of some sort. LTE has been around for a good 15 years now so it wasn't designed for resource-hogging apps.

The only thing I can suggest is to see if Blue Logo Place would be willing to buy out your Verizon contract so you could go back, since you've been on it for 3 months now. There used (?) to be a thing where maybe you could've gotten out if it was less than 30 days in on a contract, but I'm not sure about that, and you're past the 30 day mark anyway. Otherwise, you'd have to pay whatever early termination fees there are along with paying off your device immediately if there was a device included in the deal, to bail out.

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