In June, I ordered a new phone but never received it. When I told Verizon, they said they couldn’t send me a new phone until the shipping company returned the phone to them. This went on for weeks. I told them I wanted to cancel the order. They keep billing me for the phone I didn’t receive. I’ve called numerous times only to be told that they’ve put in a ticket and someone will call me in 3 to 5 days. I’ve yet to receive a return call and the charge is still on my bill. Whenever I call, the reps allegedly can’t see any notes on my prior calls. This is ridiculous! After 22 years with Verizon, I’m searching for other carriers. Completely unacceptable. Any suggestions other than pursuing legal action?
