"I had a very frustrating experience yesterday, spending six hours talking to at least five different chat agents, yet my issue remains unresolved. I waited a lot, but nothing got accomplished.
In short, our home internet (Fios) had issues less than a week after being installed by a technician. When I reached out to a chat agent, she instructed me to activate the router. However, each time I attempted to do so, I was prompted to create a new account, even though I already have one. I reported this issue, but the agent was not helpful. So, I just created a new account for the Fios service.
The real problem arose when I tried to get the Mobile + Home level 3 discount. My Verizon phone services are under one account, and the Fios home internet is under a different email account as a result of the activation issue earlier. Although a chat agent confirmed that my phone number is linked to the Fios home internet, she was unable to assist beyond sending me the same link for the Mobile + Home discount over and over.
I mentioned that having two accounts might be preventing me from accessing the discount, but I was repeatedly referred from one agent to another.
Please, I need someone to help me resolve this.
