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Promotion Issue

I went to verizon to check out the home internet. The young lady convinced me to sign up because of a promotional they were having. If I signed up for the home internet I would receive a $200 home depot gift card or a pair of glasses that have a camera built in. After being with the company for 2 months, I reached out about the gift card and they said the promotion has changed. They advised me to reach out to support to have then honor the original promotion. This is my first experience with Verison and I feel tricked and lied to.

Comments

Verizon_Support

Hello, Williamch, we're glad you decided to use the Home Internet service and certainly don't want you to feel this way! So we can help check out the offer, can you let us know when you activated service? Did you purchase LTE or 5G Home Internet?

-Lauren

Williamch

Order 1257001

Placed on July 16th.

I ordered 5G. I was told during purchase that I would be getting the gift card after 2 months of service. Thanks Lauren.

Verizon_Support

To better assist you, we will be sending you a private message.

~Freddy

JO95

I have the same issue. Promotion was for wayfarer smart glasses or a Home Depot gift card. When I reached out to Verizon I was told that I would receive a email to redeem the offer. It’s been over a week and I haven’t received any email. It appears to me that Verizon is trying to attract customers using b@it and switch tactics. The website is purposely difficult to navigate when trying to access offers. I’m considering filing a consumer protection complaint. I’ve been a Verizon wireless customer for years and have never had this much of an issue.

Verizon_Support

We're sorry to read about the issue with redeeming your offer. Are you able to see the offer on your My Verizon account? ~Peter

JO95

No there is no offer there. I’ve tried my phone and my desktop. I was told I would get an email

Verizon_Support

Thanks for following up. Our goal is to ensure you are able to take advantage of any qualifying offers.

You can always check promo details through our official page: https://www.verizon.com/deals/.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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