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Verizon lost my trade in.

I sent my Trade-In device via ups on 6/24/24. It was received on 6/26/24 @ 2:59pm at the location in WHITELAND, IN as stated on the label provided by Verizon. I received an email on 8/18/24 stating my phone was not received. I verified with UPS that is was in fact delivered. I get my new bill due on October 1st and they are reversing my device trade credit, told because they didn’t receive the device back. I’ve spent over 2 hours on the phone with Verizon only to be told I had to check with UPS. Very frustrated customer. Been a loyal customer for over 20 years but that might be ending soon.

Comments

Verizon_Support

We would hate to lose your preference after all these years, and want to make sure we can help out. Do you have the tracking for the return? When was the device received?

~Freddy

Jeskay8098

@vzw_customer_support
wrote:
We would hate to lose your preference after all these years, and want to make sure we can help out. Do you have the tracking for the return? When was the device received?
~Freddy

Yes I do. It was received at the address in Whiteland, IN on 6/26/24 @ 2:59pm. 1ZB3469F0607718143. They are claiming that the ID from the device is not being found as received.

Verizon_Support

We're here to take a look at your concern. We'll be sending a private message. ~Peter

Jeskay8098

I haven’t received any updates on my matter or private messages.

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