Child Item

Site Totals

61487 Questions Answered 271 Categories

Mobile + home discount removed, sent in circles for hours and no resolution

Hi, I requested a Wi-Fi extender back in July, and when I did that I got a message saying I was unenrolled from home and Mobile. The tech on the phone with me reassured me. I would be able to re-enroll.

I am not able. I follow the link, get told to call customer service, and get bounced between Fios and Mobile. Same with chat. I have spent a cumulative 4 hours (2 with chat today) with no outcome other than a one time $10 credit.

it’s absurd that a mistake on their end is costing me this much time and money.

Comments

Ashleighb77

Has anyone found a solution? My husband says at this point it would be quicker to switch to Comcast and with four hours sunk into the issue I am beginning to think he’s right. But don’t want to spend even MORE time dealing with mobile and wifi, because time is valuable

Verizon_Support

We are very sorry to learn about the issues you're having with your discount. Did you ever de-enroll from the program? Do you still have your Verizon mobile and FiOS Home linked?

~Ivone

Ashleighb77

They are linked, and I never unenrolled. I requested a wifi extender, and during that transaction I got a text saying I was unenrolled.

Verizon_Support

Thank you for clearing that up. We want to take a closer look and make sure you're getting your discount. Please be on the lookout for a Private Message so we can better help.

~Jesse

Child Item