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Unable to Transfer Phone Number

I pre-ordered the new iPhone 16 Pro. I have spent hours trying to activate it but no success. I called support and they kept me on hold for 40 minutes. I was randomly disconnected by them trying to activate the new phone but they disconnected service on my current device, so now I have 2 phones and neither work.

Comments

Verizon_Support

Hey there, jww75001! We're sorry to read about the issues you're running into when trying to activate your new iPhone 16 Pro. We'd be more than happy to help you out. To best assist, we'll be sending a Private Message.

~Izzy

jww75001

Follow up: due to the numerous agents that attempted to help me over a span of 2 hours but failed, my account was deactivate due to suspicious activity (verizon agents activity) and I was unable to call the fraud department to confirm the activity because my phone lines were disconnected, even support couldn't call me. So now I have to go to a physical Verizon location after spending almost 3 hours on the phone troubleshooting.

MrsMontoya

Call Verizon, say “Activate phone” in automated system, turn phone off before u do this. Your phone should be activated if in sos mode, turn “airplane mode “ON” then “off” then it should get it out of sos mode and start working that’s what I did.

Verizon_Support

Oh, no! We are sorry to see you in this phone activation dilemma. Our goal is to help you in the best way possible.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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