I am still waiting for the outage credits for my phone line. They said it would be 1-2 billing cycles. Where is it?
I have reached out about this credit and they keep deferring it as if they don't know what I'm talking about, extremely frustrating.
Hello mariahmaple, thank you for reaching out to us. We're sorry to learn you were impacted by the outage. I will be sending you a private message to further assist.
~Ivone
Just wondering where my DM is as I'm the one who posted the question.
We understand the importance of managing your account, especially when it comes to your credits. Verizon is here to help.
For future outage info, check out our network status page: https://www.verizon.com/support/check-network-status/.
Sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I also received this notification in my app and never received the credit. I called in September and again in October with no ability for the representative to help.
May I also get a DM about this situation, please?
We can help out with any questions you might have about your account. When did you receive this message?
~Freddy
Exclamations team …..
We want to help as much as possible and we're going to make sure we answer all of your questions. Please be on the lookout for a Private Message.
~Jesse
