I am very disappointed with the customer service I have received from Verizon. I have had nothing but trouble since trading in my phone on an early upgrade. My phone was first lost by UPS - not Verizon’s fault but ever since this has been a nightmare equaling up to over 5 hours on the phone trying to correct the problem. I received a bill charging me for a device I had not received and a claim with UPS and Verizon verifying phone was lost and never delivered. Multiple phone calls, chats and in person visits begging for help to correct all of this. I did reach Amy one day and after two hours of exceptional customer service, I thought my phone problem was resolved. Unfortunately, it was not and three weeks later, I reached a representative today had to explain the situation for the 15th time, I was supposed to be connected with a supervisor , the call ended and Verizon made no attempt to call me back. I waited 15 minutes, called and had to go through this all again and was told I would immediate receive a call back and it’s been over an hour with no call. I have been extremely kind to each representative I’ve spoken to because this is not their fault but I am stuck in a limbo of never ending answers and after 11 years of exceptional service with Verizon, I am extremely disappointed today. If I had the option of just going back to my previous phone and completely cancelling this order, I would but I have been told that it’s too late to do that and I get a different answer every time I speak with someone.
