Screen Frozen out of the box
Maybe the battery needs to be charged? Rebooting usually fixes unresponsive devices.
Hello, Jojo2024. Help is here as we know how exciting it is to get your new tablet, and we want it to work. Please see the link below for the steps to resolve a frozen screen on an iPad.
https://support.apple.com/en-us/102642#:~:text=Press%20and%20quickly%20release%20the,the%20device%20begins%20to%20restart.
-Natasha
