I have been a Verizon customer for 27 years. I attempted to upgrade my plan to an unlimited plan online and it was unsuccessful. I visited a Verizon store and they discovered an issue with my plan that was preventing the upgrade. A ticket was submitted on October 25 to resolve the issue. To date it is still has not been resolved and I can’t upgrade my plan. I have followed up several times. Some of the agents have been unprofessional telling me not to chat, message, or open a new ticket as the problem has been resolved. It has not been resolved because no one can upgrade my plan. I am making payments on two phones on my plan which makes it difficult to cancel service and go to a different carrier. If Verizon can’t provide the service then I guess after being a “loyal customer for 27 years” it is time to find a new carrier. I’m extremely disappointed in the customer service I have been provided.
