20 year customer and had to cancel my service due to Verizon not having adequate service at my home. I worked with Verizon for well over a year and a half, they tried allowing me to roam and that worked until the phone would update. The last time, the customer service reps were not able to log me in to roam. I gave up and switched to AT&T. I work from home and must have a working cell phone.
Just before cancelling I asked to return my phone since AT&T wouldn't pay off the phone in my switch. The Verizon representative stated she would send a link to return the phone and provided me with a code to switch to AT&T. I did not receive the return label.
I switched services and called Verizon 2 days later to find out where to send the phone. The representative that time told me that since I was on the upgade plan, I could just pay the $5 dollars for 1 more year via auto pay and the phone would become mine. I thought that sounded fishy since I owned $756 on the phone, but he insisted that would be the only charge. I said ok and authorized auto pay.
1 month later I receive my final bill from Verizon for $756 for the phone. I called again and was told that the prior representative was not correct. I was also told Verizon could no longer send me a shipping label because my account had been closed out and I couldn't log in to the website. I asked for the label via email. They don't do that. He suggested I go to the nearest Verizon store and they could print me a label.
Off I go to the store where I wait 45 minutes to be told they are not willing to print a shipping label for me. I leave driving 25 minutes back and forth. I call Verizon again and explain what happend. They attempt to call the store, the store doesn't answer. They explain I will need to drive 3 hours to the nearest Verizon Corporate store to return the phone. I explained that would not be an option and again asked for a return label via email, fax or text. The verizon customer service rep stated they could not do that. No joke, 3.75 hours on the phone, while I am trying to work to return a phone. Finally a manager gets involved, gives me a mailing address and has me go to UPS to return the phone with my bill. I get to UPS and the address comes up on the system "Error Cannot return rates as there are no service types associated to this rate request"
I received a text message from Verizon today that they will be charging my bank card per my contract if I do not pay the $756 in the next 7 days.
I have never wasted so much of my time. I am not exaggerating that I have spent 9 hours on the telephone with Verizon trying to resolve this situation.
Does anyone have a return mailing address for a cell phone?
