Child Item

Site Totals

61427 Questions Answered 270 Categories

Intermittent Brief Outage loss of connection Latham NY

Hello. I opened a service ticket today regarding repeated brief outages in my home internet. After much discussion with the phone rep an appointment was scheduled for physical review. The tech that was sent did no physical inspection but instead advised of a known issue in the Latham connection hub that was the cause. He left after 10/15 minutes.

I received no further communication and the issue persists. Can someone please advise me of this issue here and save me the struggle through the phone lines?

ticket *****

thank you

Comments

Jeff9872313

I am also having issues in Loudonville with sporadic outages during the day. It's been difficult to work from home.

Merggie

Ditto! Amazing what chaos a few seconds of outage can cause.

Now if only Verizon would speak to the trouble.

Jeff9872313

I've tried to call but never been able to get ahold of a real person.

mjonis1

Yes, our entire neighborhood is getting the same issue. It started Sunday after about a 1 minute power blip (could've been coincidence). I have the new ONT (the little black brick one) and i do not use Verizon's router. Neighbors have a combo of the old white ONT and new one and use Verizon's routers and they're having the same issue. The outages all happen sporadically and at the same time.

mjonis1

Yeah their system is really screwed up. Tried using the "call me" option 3 times. Each time it would call me, and ask a bunch of questions and then hang up. So now I call and it's an automated system that reboots your equipment even if you tell it not to (so expect a 3 minute outage while the ONT reboots).

VZ_jenn

Hi Merggie, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Child Item