After 4 scheduled troubleshooting phone calls to Verizon, I'm coming here. One of my phones (Google Pixel 9) has no working voicemail notifications, and no working voicemail app. I've called customer service 4 times about this, did troubleshooting with the agent each time, was escalated to a more technical team at least TWICE, and NEVER RECEIVED a call back from that escalated team on any occasion. That's hours of my time spent on the phone to get a basic function to work on this phone that you promised to deliver, and have not, yet I'm billed for full service and pay hundreds of dollars every month. PLEASE contact me to get this remedied, and I want a discount for my trouble and lost service. The impacted phone belongs to household member who is a first responder and NEEDS his voicemail to work. I've been a 13 year Verizon customer (not that it matters to you anymore). Please respond. Please have your advanced tech support supervisor set up a call at our convenience (next week Monday would work great!) to get this resolved.
