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Billing

I called Verizon in October 2024 due to a high bill. After speaking with a customer service rep she was able to get my bill down to $159 monthly. I just received an email stating that since I changed my PLAN my bill was going up $50 monthly. I feel after being a customer for over 10 years that I was lied to and not given correct information. I called again today and was basically told since I changed my plan the bill was going up and there is nothing they can do. The representative didn't even apologize for the mistake their rep made. I am currently looking for a different phone company. POOR CUSTOMER SERVICE!!

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Verizon_Support

We truly value your 10 years of loyalty and would never want to see you go, GG0219. We'd like to apologize for any incorrect information regarding your plan change. A Private Message has been sent to ensure you are on the best valued plan for your usage.

-Danielle

GG0219

I've tried to log in with the web pages you have sent. Unfortunately I am not able to open any of them. Now another rep said you have plans starting at $27 per line. So I was lied to again? If you truly value my almost 15 years of being a customer then someone can pick up a phone and CALL ME. I'm sure you have my number

Verizon_Support

We can assist fully in this channel with any of your conerns. We will be reaching out in a private message to assist further.

-Toni

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