Verizon Wireless

Sharda87

I’ve been with Verizon for over a decade I called concerning an issue with a return label for my trade in and they customer rep found it funny just kept laughing and giving me the run around they have lied several times about mailing it out and here it is two months later and the phone is still on my bill so will definitely lose me a customer

Verizon_Support

Hello, Sharda87. My apologies to hear of this experience. We strive to respect every one of our customers as our goal is to ensure you have not only the best service with your devices but the best service with our support team as well. Help is here. Please share more info. When did you submit the trade in? Do you have the trade-in submission ID?

-Natasha