verizon locked my phone

I ordered a new service with verizon because my old company went out of business and i only went with verizon to save my number but after starting my new service that same day i got a call saying they could not port the number so i canceled the service. I never activated my sim, I never made a single phone call and the agent said he canceled my account. Verizon then billed me which I never received until it went to collections. After calling verizon and getting it taken care of they canceled the bill and the collections but they locked my phone and I never received any communication otherwise and haven't had service for 6 weeks because my phone got locked. After calling Verizon they said I need to go into a store because my 4 digit pin doesn't work (never set one up)

So now I have to figure out how to get my phone unlocked. And the only solution they have given me is to go into a store. This is absolute garbage.......

Anyone know how to fix this or who I contact for this?

Accepted answers

SynthpopAddict

I don't know what to tell you. The FCC is likely your best bet. Verizon has outsourced most, if not all, of their CS. The rest of us here are simply customers.

All comments

Verizon_Support

mattmjn, we never want anyone to have so many problems with an account or getting a device unlocked. We want to make sure you're able to get this taken care of ASAP and we're here to help. We're send you a Private Message so we can better assist.

~Jesse

mattmjn

You say you want to make sure I get taken care of ASAP but when I go into private chat I literally only got a generic message saying to call a number...

Disgusting!

mattmjn

I need the contact information for someone who can actually help me with verizon locking my device that i never connected to their network.

I inquired about using my unlocked device on their network with my old number, from my old carrier that went defunct. They couldn't port my old number so I didn't use verizon but they created a bill I never knew about, sent it to collections and locked my device.

They canceled all money owed, and sent a cancellation of payment notice to collections after I got a notice in the mail and I contacted them and I owe them nothing and there is no bill due or collections due now

BUT THEN 2 WEEKS LATER THEY LOCKED MY DEVICE for non payment.......... (you can check IMEI on verizon or T-mobile for device compatibility and unlock status)

I only need contact information for someone who can actually help me. I already tried calling in but ince I dont have a 4 digit passcode (because one doesn't exist) thats as far as support could help me. I don't want to chat with someone here on the forums as I have tried that route and got nothing more than a generic "sorry we can't help you but call this number" response.

I have already filed with the FCC but that usually takes a few weeks before someone from much higher up in Verizon will contact me and I need my mobile service now, not 2+ weeks from now.

Thank you

SynthpopAddict

I don't know what to tell you. The FCC is likely your best bet. Verizon has outsourced most, if not all, of their CS. The rest of us here are simply customers.

mattmjn

I filed an informal complaint with the FCC and the very next day I had two, not one, but two different people contact me from Verizon Consumer Group, Senior Analyst Executive Relations department.

I had my issues resolved within a matter of days!!

I spent many, many hours dealing with many, many different Verizon Customer Agents and got no where!

If you have a serious issue that just can't be resolved by their customer service department filing an informal FCC complaint is absolutely the way to go!!!!

SynthpopAddict

It's good to hear you did get the problem solved, although that's sad it had to go that far. Verizon has not been helped by outsourcing the bulk, if not all, of their CS. However, with a lot of companies including Verizon's competitors doing the same, guess there's no incentive to pay the extra money to have US-based CS with employees directly working for Verizon like they used to have.

mattmjn

It really is sad. In the olden days you could get an American CS agent and fairly quickly...