Its amazing how difficult Verizon has made it to share messages about infrastructure issues.
There is a sunken Manhole in my neighborhood that is becoming a safety issue.
How do I get this reported properly AND get a response from a human?
Although a manhole wouldn't have nothing to do with mobile service. Let's see if this helps. One a manhole could be in the street with an iron lid, or it could be fiberglass placed in the grassy area of an easement. If it's a safety issue and in the street contact your local street department. If it's in the grassy area of an easement contact your local utility commission. I don't think it going to do much good to try and contact Verizon as their reps wouldn't be well versed on the issue you have.
Hi ddub3, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
