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Apple Watch won't activate

I'm losing it!!!

Been on the phone close to 3 hours last night with Verizon tech support, getting passed around over and over. No-one can figure out a solution. I can't get my Apple Watch to activate cellular. They ended the night saying..."we'll issue a ticket and someone will call you tomorrow." What!! $100 says no-one calls me today. This is beyond frustrating as this is clearly a verizon issue, everything else with the watch is working perfect.

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Verizon_Support

We've got your back! Sending you a private note now.

-Cryssie

jtyler54

and just as expected. No call today at 11:30am today as promised by the tech team last night.

SynthpopAddict

Out of curiosity, are you prepaid or postpaid? I saw a different thread recently where I'm pretty sure Verizon messed up the smartwatch setup by mixing together a postpaid watch line with a prepaid phone line. If you are on a legacy plan and they tried to put Number Share onto your account, that could break things too because I think Number Share only works with current postpaid plans and it also can't be a business account.

jtyler54

Wow. was just told by Verizon a ticket has been created and it might take 3 days to resolve. So 3 days without service. How is that acceptable.

Verizon_Support

We absolutley want you to get the help you need. We're sending you a Private Message to review the status of your ticket and see what can be done about your watch.

-James

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