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Collection

I disconnected my Verizon 5G internet back last October and switched to At&T and I was having the hardest time trying to return the equipment , the Verizon store refused to take it , I was told by multiple agents that they would be sending a label and a box to ship it back never got anything , I finally was able to speak with someone and I just asked for the address and shipped the equipment back , now I have a collection on my credit from Verizon for their equipment that was shipped back and it’s reduced my credit score by 26 points.

how is it that they make it almost impossible to send the equipment back and then have the audacity to send you to collections for the equipment!

I am beyond frustrated with the company!

beyond!

Comments

cialean

I'm in a similar situation, and the reps I talked to ensured my unreturned equipment fee would be refunded since it took them 2 months to send a box with me reaching out 4+ times. My credit score was reduced by 100 points in my case, they have the equipment, and Verizon actually sent the refunded amount to collections as well. I tried to make a post about it, but it was reported as spam for some reason and was taken down... I haven't been able to even talk to a rep in 7 months regarding this as they immediately transfer me to collections as well. Hopefully someone at Verizon assist as reading through the forums it seems this happens a lot

Verizon_Support

Hello cialean. I'm sorry you've had to deal with this! I can only imagine how frustrating it's been. Once an account has been sent to collections, Verizon no longer has access to it, so the next steps would need to go through the collections agency directly. Have you had a chance to speak with them yet? If not, do you know which agency is handling it?

-Dee

cialean

Every few weeks the collections agency gets changed. The process I go through is: call verizon, get transferred to collection agency, I open a dispute and update them on everything, they let me know it'll take 30-45 days, by that time, a new collection agency now has it, which is Sequium. I did talk to them today and opened up a new dispute

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