I am at a loss of what to do
I switched to Verizon in October. Right before I switched we got the iPhone 16 through our carrier. We moved and had limited service so I called Verizon. I had 2 options, either return the phones I had just bought (it had been less than a week) and get them through Verizon to get the phone credit or get a bring your own device credit on the bill over 36 months. I did the math and decided it was about the same and went ahead porting 2 phone numbers over. Fast forward to now I am still fighting to get this credit applied to my account. I cannot get connected to a supervisor and have spent hours on calls/chat. What do I do at this point? Do I need to cut my losses and go somewhere else? I just want my bill credit and to stop being told one thing and hearing another. We live on a military base and Verizon is the only carrier that gets service. I am so beyond frustrated.
