My husband and I have been chatting with and working with Verizon experts for two days now. We placed an order for the Unlimited Ultimate with 5 lines and new phones. Credit was approved and everything was paid for. We have worked through every step of this process over and over again. I verified my ID and so has my husband. We then get an email that there is a problem please contact an 888 number. We do that and are on hold for hours, no one connects while still chatting with the sales team. The sales team gives us another phone number to try and it starts a loop with a digital assistant. Then the sales agent that we are chatting with says maybe you should start a new order. Well we have tried this and that became a problem. We have visited the store with no results. I would love for someone to explain to me why people with perfect credit as well as owning a home etc... cannot resolve this problem . It is infuriating for us and for the agents who have tried to help. We are still trying to get this resolved but have no idea what to do next.
