Updating shipping address

I ordered two devices online and the Verizon agent was mistaking the shipping address. I have contacted customer service in three consecutive days asking them to update the address with FedEx, but the package has been held at their facility for three days and kept delaying the shipping date. I called FedEx today and they say the address was never updated. What a shame that it wasted me huge amount of time trying to fix the error made by Verizon and nothing changed.

Accepted answers

Verizon_Support

Resolution update: Support confirmed that the issue of the incorrect shipping address was resolved.

If others encounter similar problems with updating an order shipping address, common factors can include new account limitations, and restrictions once an order has shipped. See "Can I change my shipping address after I place my order?" under the "Options/placing an order" tab here: https://www.verizon.com/support/shipping-faqs/

For anyone facing a similar issue now, we recommend contacting us for support.

~Izzy

All comments

SynthpopAddict

Is the package at a FedEx facility, stuck in limbo because FedEx can't figure out how to properly deliver the package? If so, the shipping label can't be updated at this point. I'd contact FedEx with the tracking number and explain what's going on to see if you can pick up the package from the facility. Otherwise, FedEx is going to return the package to Verizon as "undeliverable".

Verizon_Support

Hey there Oli678. Getting an order in a timely manner is always our goal. We definitely don't want you to have this type of experieicne. We will send you a private message so we can look into your order and work together on a solution.

-Toni

Oli678

I have cancelled the order and re ordered, thanks

Verizon_Support

Resolution update: Support confirmed that the issue of the incorrect shipping address was resolved.

For anyone facing a similar issue now, we recommend contacting us for support.

~Izzy