Closing Deceased Parent's Business Account

I am so disappointed in the lack of help I have received from Verizon in concern to closing my deceased father's business account. My mother is in an assisted living facility with Alzheimer's and I am her POA. I handle all of her and my father's affairs now and have visited 2 Verizon locations and have had multiple phone calls without any solution as to how I am to upload my father's death certificate and my POA for my mother. This is absolutely bonkers! I am at my wits end trying to get my deceased father's and incapacitated mother's cell phone service turned off. Why has this been so difficult? I have had to pay for an UNUSED service since December because no one has been able to RESOLVE this issue. Please, someone - help me!

Accepted answers

Verizon_Support

We’re deeply saddened to hear about your father’s passing. If you need further support to help close out his Business Account, we recommend reaching out to us at 800-922-0204, and using the business number associated with that account. It will allow our Business Team to locate the account, and can proceed from there. You’re also welcome to reach out to us here, for further support.

-John

All comments

Ann154

What have you tried? Did you visit a corporate store in person and ask for assistance that way or did you only try an on-line route? Verizon likely has a policy in place to verify your identity before they can process closing the account.

SynthpopAddict

Wow. Very sorry to hear of your loss and what you've been going through. I found this at the website:

https://www.verizon.com/support/deceased-account-handling/

If you have the account PIN for the lines in question, that really seems to help as I've seen this question asked a few times and the first-level agents who answer the phone when you call tend to get confused if you don't have that information.

@vzw_customer_support
- can you escalate this to Executive Relations? This is really something for them to handle.

If you can't get a resolution directly, I think you'll have to try filing a complaint with the FCC regarding the ongoing billing/inability to close the accounts, but sure hope it doesn't have to go that far. Sending you kind thoughts.

Verizon_Support

-John